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Terms & Conditions

Last Updated: 2/28/2025

​Welcome to ValPals Rent! These Terms & Conditions outline the rules and guidelines for using our services. By accessing or using our website and services, you agree to these terms. If you do not agree, please refrain from using our services.​​​​​​​

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1. Services Provided

ValPals Rent offers consulting services to assist individuals in finding and securing rental apartments in New York City. Our services may include:

  • Neighborhood guidance and recommendations

  • Apartment viewing and virtual tours

  • Personalized rental search support

We do not act as real estate brokers or property managers and do not guarantee the availability or approval of any rental application.

2. Booking & Payment

  • All consultations and apartment viewing services must be booked in advance through our website.

  • Payment is required at the time of booking unless otherwise agreed.

  • Gift cards are non-refundable and may only be used for ValPals Rent services.

3. Cancellations & Refunds

  • Cancellations made 24 hours or more before the scheduled service may be eligible for a full refund.

  • Cancellations made less than 24 hours before the scheduled service may not be eligible for a refund.

  • No-shows will not receive a refund.

4. Client Responsibilities

  • Clients are responsible for providing accurate information about their rental needs and availability.

  • If booking an apartment viewing on behalf of a client, ValPals Rent will provide honest and detailed feedback, but ultimate rental decisions remain the client’s responsibility.

5. Liability Disclaimer

  • ValPals Rent is not responsible for the final rental agreement between the client and the landlord, broker, or property manager.

  • We do not guarantee the accuracy of third-party listings or the actions of landlords and leasing agents.

  • We are not liable for any financial loss, lease disputes, or issues arising from a rental agreement.

6. Privacy & Confidentiality

  • Any personal information provided to ValPals Rent will be handled with care and used solely for the purpose of assisting with your apartment search.

  • We do not share or sell personal information to third parties.

7. Changes to Terms and Conditions

  • We reserve the right to update or modify these Terms & Conditions at any time. Any changes will be posted on this page with the date of the last update.

8. Changes to Terms and Conditions

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